Battery Troubleshooting

If you are finding your batteries appear to be not holding charge, please try the following solutions:

1. Ensure you are fully charging the gloves correctly

It may sound obvious, but many people do not charge their gloves fully.

The correct process is as follows:

1. Turn the gloves off before charging
2. Connect them to a USB power source using the USB cables provided with your gloves
3. You should see the red light go solid to indicate each glove is 'charging'
4. Leave the gloves to charge. This can take up to 5-6 hours (or more).
5. The gloves indicate when they are fully charged as the red light will flash (when the gloves are powered off and charging)

Here is a handy guide to the red charging LED on the glove:

IMPORTANT: Prior to charging, please carefully read the battery safety instruction document included with your glove(s)

2. Use a router with your gloves

If you are using the 'glove network' mode of connection (where you connect directly to one of your gloves), then one of your gloves will be serving its own WiFi network. This can cause this glove to consume battery power faster than if your glove(s) were connected to a router.

Instead, connect your gloves to your home router or a dedicated router for your gloves. Please see the following video on how to change the connection type on your gloves:

3. Are you running the most up-to-date version of Glover?

An earlier version of Glover had a bug that caused the indicator to display the battery level rapidly running down (when this was not happening in reality).

This bug is now fixed so please ensure you are on the latest version of Glover, which you can find in your user account

4. Was your glove was shipped before May 2021? If so, it might need a small modification

If so, please ensure you have made the screw modification that we contacted you about. If you are unsure about what this means, please contact us at [email protected] or using the 'Contact Us' popup on the website